Privacy Policy

Welcome to AgriGenius Exports (accessible via https://agrigeniusexports.com). We respect your privacy and are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act (DPDP Act), 2023. This policy explains how we collect, use, and safeguard your information when you visit our website or engage in business with us.

2. Data We Collect

We collect only the minimum data necessary to facilitate export services and maintain business communication:

  • Identity Data: Full name, business name, and designation.

  • Contact Data: Email address, phone number, and physical office/shipping address.

  • Transaction & KYC Data: GST details, IEC (Import Export Code), PAN (where required for high-value transactions), and payment details.

  • Technical Data: IP address, browser type, and usage patterns (collected via cookies).

3. Purpose of Data Processing

We process your data for the following “specified purposes”:

  • Contract Fulfillment: To process your export orders, shipping, and logistics.

  • Compliance: To meet statutory requirements under Indian Customs, GST, and DGFT regulations.

  • Communication: To provide updates on shipments or respond to inquiries.

  • Marketing (Optional): To send newsletters or product updates, only if you have given explicit “affirmative” consent.

4. Consent and Your Rights

Under the DPDP Act, your consent must be free, specific, and informed. You have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.

  • Right to Correction/Erasure: You can ask us to update inaccurate data or delete data that is no longer required for its original purpose.

  • Right to Withdraw Consent: You may withdraw your consent at any time. Withdrawal will be as easy as giving consent (e.g., via an “Unsubscribe” link or email request).

  • Right to Grievance Redressal: If you have concerns, you may contact our Grievance Officer (details below).

5. Data Sharing and Transfers

  • Service Providers: We share necessary data with trusted logistics partners (e.g., DHL, FedEx), payment gateways, and IT providers.

  • Regulatory Authorities: We share data with Indian Customs, Banks, and Export Promotion Councils as required by law.

  • Cross-Border Transfers: As an export business, your data may be transferred to international partners or customs authorities outside India to fulfill your order. We ensure these transfers comply with Rule 15 of the DPDP Rules.

6. Data Security and Retention

  • Security: We implement technical measures like HTTPS encryption and restricted access controls to prevent data breaches.

  • Retention: We keep your data only as long as necessary for business purposes or as mandated by Indian tax and export laws (typically 7–8 years for transaction records).

7. Cookie Policy

Our website uses cookies to improve your browsing experience. You can manage your preferences through our cookie banner. Essential cookies are used for site functionality, while analytical cookies require your consent.

8. Grievance Redressal

In accordance with the DPDP Act, 2023, if you have any questions or complaints regarding your data, please contact our Grievance Officer:

  • Name: [Pooja Verma]

  • Designation: Grievance Officer / Data Protection Officer

  • Email: info@agrigeniusexports.com

  • Address: Maharashtra , India